Frequently Asked Questions
Q: How do you login to Patient Portal?
A: Sign into Portal using a registered username and password. We send a One-time passcode (OTP) to your registered contact number or email address. You can follow the steps in the link below to succcessfully set up Multi-Factor Authentication (MFA)
for more information.
Q: Who are you and what do you do?
A: Change Healthcare is an independent company that partners with hospitals to help patients find a way to pay their medical bills. Government benefits such as Medicare or Medicaid could help pay for these expenses. We also help get all your paperwork squared away at no cost to you.
Q: What if I’m not eligible for Medicaid?
A: If you do not qualify to receive financial help from Medicaid, we will work with you to find some other options like state/local programs, disability, insurance through the Affordable Care Act, hospital charity programs, or other payment programs.
Q: Why will you be asking about my personal and financial information?
A: We get it – we’ll be asking for some pretty sensitive information. But we need it to get you financial help. By giving us this information, we can complete an application for you and help you have the best possible chance of getting approved.
Q: Why are there so many forms?
A: We know. It is a lot of forms - but we need to make sure every form your state needs is filled out in order for you to be approved. We promise you the benefits you could receive would be worth it!